F.A.Q. Orders

The Hair Recovery Program consists of 5 products, which you can easily find in the menu under the heading “shop”.

First place items in the shopping basket. View your cart by clicking the checkout button on the shopping cart. You can then enter a discount code in the coupon field on the left-hand side of the products. The discount will be processed automatically if the correct code is entered.

Perhaps the e-mail has been sent to the Junk E-mail inbox. If you don’t find a confirmation email here, you probably have gone wrong with your order. Please contact us at: +31 (0)546 – 569 917 or sales@polocosmetics.com

No problem. Click here, fill in your email address and within minutes you will receive an email to recover your password.

No problem. Click here, fill in your email address and within minutes you will receive an email to recover your password.

Login to our webshop. You can then change your information. If you have problems logging in, please call our Customer Service Department: +31 (0)546 – 569 917 or sales@polocosmetics.com

Orders are processed with the utmost care at Pharma Hermetic Benelux. In a specific case, something may go wrong. In this case, please contact us at: +31 (0)546 – 569 917 or sales@polocosmetics.com

The Pharma Hermetic Benelux shop uses the SSL certificate. It encrypts all personal data, so that it cannot be viewed by others. Never share your personal information with others. Pharma Hermetic Benelux complies with legal regulations and privacy legislation.

You can easily order a product from Pharma Hermetic Benelux.
Step 1: Choose the product you want to order and click the “in Shopping Basket” order button.
Step 2: You can then choose to continue shopping or go to “View Basket”, or select “Checkout”.
Step 3: Check your order, then click “Continue Checkout”.
Step 4: On this page you will fill in your personal details, your shipping method and your payment method. You can complete the order by placing your order on “Order” and choose the following payment options; Direct Bank Transfer, ideal, Bancontact/Mr.Cash, Giropay, Payconiq, PayPal or credit card.

Within the Netherlands we offer free shipping for purchases starting at €60.- including VAT. For orders in the Netherlands below € 60.-, you will be charged € 7,50 shipping costs. For deliveries to Belgium, France, Luxemburg, Germany, Austria, Italy, Sweden, Danmark shipping is free of charge for purchases starting at €100.- including VAT. For deliveries below € 100.-, you will be charged € 13,- shipping costs. For deliveries to Norway, Finland and Switzerland shipping is free of charge for purchases starting at €120.- including VAT. For deliveries below € 120.-, you will be charged € 18,50,- shipping costs. When you order multiple products, we try to deliver them as much as possible in one delivery. When Pharma Hermetic delivers your order in several times, you will of course only pay for the shipping costs once.